Shipping & returns
Delivery & returns
What delivery costs, how long it takes, and how to send something back if the fit isn't right.
Shipping & delivery
We offer reliable delivery services throughout South Africa.
Delivery fees
Delivery fees are calculated based on your delivery location, order size, and the courier service required. The applicable delivery fee will be confirmed at checkout or communicated to you before your order is dispatched.
Delivery times
Delivery times vary depending on your location and product availability. Once your order has been processed and dispatched, you will receive the relevant delivery information.
Important information
Please ensure that your delivery address and contact details are correct when placing your order. Additional charges may apply if a delivery cannot be completed due to an incorrect address, unavailable recipient, or a failed delivery attempt.
For any questions regarding your delivery, please contact our customer support team on 082 294 1569 or info@metrading.co.za.
Returns & exchanges
- Return window
- Items can be returned or exchanged within 30 days of delivery.
- Condition
- Items must be unworn, unwashed and in original condition with tags attached and original packaging.
- Non-returnable
- Custom-branded or embroidered workwear, safety footwear that has been worn, and clearance items are final sale.
- Exchanges
- Free size or colour exchanges on standard stock items, subject to availability.
- Refunds
- Processed to your original payment method within 5–7 business days of us receiving the returned item.
- Return shipping
- You cover return postage, unless the item is faulty or we sent the wrong item — then we cover it.
- Faulty items
- Report within 14 days of delivery for a full refund or replacement, at no shipping cost to you.
- How to start a return
- Contact us with your order number and the reason for the return, and we'll send instructions and a returns label if applicable.