Legal
Terms & conditions
Website Terms and Conditions
These terms and conditions outline the rules for using the ME Workwear website, including ordering, sales, and delivery processes.
By accessing or using the website, you agree to comply with these terms and conditions.
The website offers a convenient platform for online shopping, featuring a wide selection of products, including apparel, gifts, headwear, and display items.
We also provide customization and branding options to meet your specific needs.
1. Terms of Use
These terms of use govern your purchase of products or services from ME Workwear and constitute a legally binding agreement between you and ME Workwear.
By purchasing any product or service, you agree to comply with these terms without modification. Your use of the website and purchase of goods or services indicates that you have read, understood, and accepted these terms.
Please review these terms carefully, as they contain provisions that may limit your legal rights and impose obligations on you.
By continuing to use our website or services, you acknowledge and agree to these terms.
2. Personal Information
During your interactions with ME Workwear, we may collect and process personal information as defined under the Protection of Personal Information Act, 2013.
The provision of your personal information may be required for purchasing goods, using our services, or accessing our website.
For detailed information on how we handle and protect your personal information, please refer to our Privacy Policy available on our Privacy page.
3. Products and Services
Every effort is made to ensure that the information about products displayed at the facility, in promotional materials, on the website, and through other communication channels is accurate.
While every effort is made to present correct images, features, descriptions, specifications, variations in appearance, packaging, or colour representation may occur over time or due to different display mediums.
In the event of an obvious error in product description, price, or image, there is no obligation to fulfill the affected order.
Such errors will be corrected, and notification will be provided as soon as reasonably possible. It is the responsibility of the customer to verify that the product received matches the order.
If an incorrect product is received, notification must be made within 10 business days to allow for resolution.
Dissatisfaction with a purchase allows for return of the product in accordance with the returns and refund provisions.
4. Order placement
Non-production orders
The most efficient way to place non-production orders is online while browsing products. It’s quick
and easy.
Alternatively, the details of the products, quantities, and artwork can be sent directly to the Relationship Consultant.
The Relationship Consultant will then capture the order in the ERP system and coordinate the artwork and approval process.
Production orders
Details of the required products, quantities, and artwork can be sent directly to the Relationship Consultant, who will capture the order in the ERP system and coordinate the artwork and approval process.
5. Special Orders
Orders that require any form of customisation (“Special orders”) must be paid in full prior to processing. Design preparation fees may apply.
A cancellation fee of up to 15% may be applied to non-branded merchandise only where it is established that ME Workwear failed to adhere to the confirmed written order, or where the goods delivered do not match the product specifications displayed on the website or fail quality control standards. For branded merchandise, no refund will be applicable upon cancellation.
In circumstances where ME Workwear has procured or specially sourced stock to fulfil an order, particularly where such merchandise is not ordinarily held as standard stock and the customer subsequently cancels the order, the customer shall remain liable for 50% of the total order value, irrespective of whether the merchandise is branded or non-branded.
6. User Account Security, Authority and Consent
If any product is purchased through the account without the customer’s consent, ME Workwear must be notified within 24 hours to stop the order. No charges will apply if production has not yet commenced, however the cancellation fee will apply. The user ID and password are required for each visit to the online ordering site. By submitting an order online:
Confirmation is made that the user is over 18 years old and has the legal capacity to enter into a transaction.
Agreement is given to share personal information with third parties, such as financial institutions and contracted transport partners, only as necessary to fulfill the order
Consent is provided for investigating any order and verifying information to prevent fraud
The contract is concluded once the accepted order is processed to ME Workwear’s dispatch using Inco term EX-Works.
7. Delivery
A delivery fee may apply to each order.
Delivery is handled by a third-party courier, so the delivery process is not entirely under ME Workwear’s control.
Delivery dates are estimates. You will be notified of any delays or unavailability of products or services, including delays during production, order processing , quality control, or shipping.
Delivery turnaround times are best effort, and ME Workwear shall not be liable for any late deliveries.
In order to mitigate the risk of late deliveries, Customers are encouraged to arrange collections with their own service providers.
Although ME Workwear may arrange shipment on your behalf, any loss incurred once the goods are in transit shall be for the customer’s account. ME Workwear does not carry insurance for
goods in transit, and customers are therefore encouraged to obtain insurance cover at 2% of the shipment value to mitigate potential losses.
It is your responsibility to ensure that the personal information provided, including the delivery address, is accurate; we are not responsible for deliveries to incorrect addresses.
Upon delivery, you will receive the courier company's manual waybill or view the electronic waybill on the courier’s handheld device. For verification, the person accepting delivery must present identification.
Anyone accepting delivery at the specified address is authorised to do so.
You or your authorized representative must sign and print your or their name on a duplicate copy of the waybill to confirm receipt or sign off on the electronic device If no one is present at the delivery address at the time of delivery, the driver will return the products to our facility or hand such at their warehouse.
The courier company will attempt to arrange redelivery, and ME Workwear reserves the right to charge an additional delivery fee if required.
Report on any missing or damaged products within 24 hours. ME Workwear, having outsourced deliveries, cannot be held liable for any damage or loss due to the courier’s acts or omissions, to the extent permitted by law.
8. Collection
South African Orders: Once the order has been processed and put to dispatch, customers are required to collect within 2-3 business days.
International Orders: Once the order has been processed and put to dispatch, customers are required to collect within 2-3 business days at this point VAT will be charged, it is the customer’s responsibility to claim Value Added Taxes (VAT) at the respective borders.
If an order is not collected within three weeks after the first notification, we reserve the right to cancel the order and refund the purchase price minus applicable storage fees. For customized or special orders, we may retain the full purchase price.
Orders must be collected in full; partial collections are not allowed unless in exceptional cases. Ensure that your vehicle is adequately equipped to accommodate the full order. ME Workwear reserves the right to refuse to load any product onto your vehicle.
Products may only be picked up with valid proof of identity and the order number. Accepted forms of identification include a South African ID, South African driver’s license, or passport.
9. Website Restrictions
The ME Workwear website and its content are protected and may not be displayed, published, copied, printed, posted, or used in any form without proper authorisation.
When promoting products with information from the website, only images specifically marked for promotional use are permitted.
Any use of the website's intellectual property that misrepresents the user or the website is strictly forbidden.
The trademarks, logos, and service marks on the website are the property of ME Workwear or their respective owners.
Unauthorised use of any trademarks or logos from this site is prohibited unless prior written consent from ME Workwear has been obtained.
10. Repairs and Warranties
If a purchased product is found to be defective within its warranty period, notify us as soon as reasonably possible after discovering the defect.
Ensure to follow any terms or instructions that accompany the goods.
After the 6-month statutory warranty period, some products may have an extended warranty, as outlined in the product brochure. These extended warranties are subject to the manufacturer's specific terms and conditions.
For details regarding returns and refunds, please refer to the Returns and Refunds Policy.
In-house Branding Terms and Conditions
1. Indemnity
The customer indemnifies ME Workwear, including its directors, officers, agents, and affiliates ("ME Workwear Indemnitees"), and holds them harmless against any claims, losses, damages, injuries, and liabilities. This includes court costs, legal fees, and deductibles under the customer’s own insurance policies.
Such indemnification applies to claims from brand or trademark owners arising from the provision of Services/Supply.
This indemnification does not apply where claims, losses, damages, injuries, or liabilities result from the negligent acts or omissions of ME Workwear or its employees acting within the course and scope of their employment.
2. Branding Conditions
Customers are responsible for obtaining approval from the brand or trademark owner before branding any items.
For COD customers, branding will commence only after full payment and artwork approval have been received.
Once payment and approval are finalized, branding orders cannot be cancelled.
Acceptable artwork formats:
Vector files (excluding MAC files)
CDR
EPS
AI
Personalized artwork should be submitted in Word or Excel format.
Artwork in Word, GIF, JPEG (under 300dpi), PowerPoint, or FreeHand formats will not be accepted. Fonts must be converted to curves.
Artwork in the correct format can be modified twice at no extra cost. Additional changes will incur a fee of R150 excluding VAT per change.
Artwork in incorrect formats will incur a redrawing fee of R250 excluding VAT and require a 48-hour lead time.
Note: If branding is requested based on previous orders with other suppliers, a DST file must be provided. Without this file, ME Workwear cannot guarantee an accurate artwork match, and the quality of the logo may differ from the reference image provide
3. Branding Approval
ME Workwear will send an email to the customer with a layout showing how the artwork will appear on the selected product. Customers are required to:
Review the artwork for accuracy, including spelling, fonts, colours, size, and other details.
Read and acknowledge all warnings on the artwork.
Ensure they are aware of any important information or instructions.
Once written approval is provided, the artwork is considered final. ME Workwear will not be responsible for any errors or warnings overlooked by the customer that were not identified for amendments.
Any additional charges requested by the customer, such as redraw fees, additional positions, or changes in branding type, will be billed accordingly.
4. Lead-Time
The standard lead time is seven calendar days, provided that artwork is submitted in the correct format and layouts are approved within 72 hours. For large quantities, the lead time may be extended, with the specific date communicated to the customer.
Lead time extensions may apply in the following cases:
Screen and pad printing of over 1,000 prints
Embroidery orders with large stitch counts
Laser and digital printing of over 500 designs
Personalisation
This lead time does not include freight or transport time from JHB to the specified location. ME Workwear will strive to maintain the shortest lead time possible.
5. Delivery
To ensure timely delivery of orders, customers must adhere to the payment and approval lead times specified by ME Workwear.
ME Workwear will not be liable for delivery delays resulting from:
Customer delays in providing the artwork;
Customer requests for additional changes to the artwork and
Customer delays in approving the artwork.
6. Print guarantee
ME Workwear strives to match printing colours as closely as possible to the Pantone colours or swatches provided, but a perfect 100% colour match cannot be guaranteed.
Customers should note that colour layouts sent via email are not an exact representation of the final product's colour but provide a general indication of its appearance after branding.
Customers must acknowledge and understand that branding on promotional products may not be permanent and could reasonably fade or wear off over time.
7. Returns
Returns of incorrectly branded items, where the artwork has been approved by the customer, are not accepted.
Customers have a 10-day period from the date of delivery or collection to return incorrectly branded products.
Costs associated with the return of goods are the customer's responsibility unless the return is due to an error by ME Workwear. In such cases, arrangements will be made to collect the items.
Refer to the ME Workwear Returns Policy for Returns Terms and Conditions.
8. Rejects
ME Workwear allows a reject allowance of up to 2% on orders exceeding 50 units. Customers must report any rejected prints within 48 hours of receiving the order; failure to do so may result in the inability to address the issue.
Customers should allow up to 10 working days for the verification of a reject claim.
Photographic evidence or samples of the rejected items will be requested to verify the claim. After the investigation, the outcome will be communicated to the customer, and ME Workwear will take appropriate measures to address any issues identified.
9. Shortage Reporting
ME Workwear is not liable for any consequential damages or losses arising from order shortages and reserves the right to verify the validity of shortage claims. Additional information or evidence may be requested from the customer to support their claim.
Customers must report any shortages within 48 hours of receipt. Failure to do so may result in the inability to address the issue.
A reweighing process will be conducted to verify the accuracy of the order, which may take up to 48 hours. If no discrepancies are found, no replacement or refund will be issued.
10. Branding Price increase
ME Workwear reserves the right to request a price increase after digitizing an embroidery logo should the artwork exceed the maximum allowed stitch count per branding size. For more details, customers can refer to the Branding List : ME Workwear.
Returns and Refunds Policy
This Returns and Refunds Policy details when and how customers may return products purchased from ME Workwear and request a refund, credit, replacement, or repair, in accordance with the Consumer Protection Act, 2008 (CPA) and ME Workwear’s internal quality and logistics processes.
This policy applies to all ME Workwear-supplied products, including standard items, customised products, samples, bundles, and digital products, unless expressly stated otherwise.
1. Important Information Before an item is returned
Before logging a return, please ensure that:
The product is unused, unworn, and in its original condition
The product is returned in its original packaging, including all parts, accessories, and documentation
All tags and labels remain attached, where applicable
The return is logged within the applicable timeframes
The product does not fall under the non-returnable items list
Failure to meet these requirements may result in delays, rejection of the return, or additional handling charges.
2. Return Merchandise Authorisation (RMA)
All returns require a valid Return Merchandise Authorisation (RMA), obtainable via ME Workwear on 082 294 1569 or info@metrading.co.za.
Only items listed on the approved RMA may be returned.
3. Types of returns and applicable timeframes
a. Defective or Damaged Products (CPA Warranty of Quality)
In terms of the Consumer Protection Act, customers may return defective or damaged products within six (6) months of receipt, whether within or outside South Africa.
If a product is confirmed to be defective following quality control checks, ME Workwear will arrange collection at no cost to the customer. Upon return and inspection, ME Workwear will, at its discretion:
Repair the product
Replace the product
Refund the purchase price
Issue a credit to the customer’s ME Workwear account
Please note that not all defects can be repaired, and replacement stock may not always be available.
A product will not be regarded as defective if the issue arises from:
Normal wear and tear
Negligence, misuse, or lack of care
Electrical surges, corrosion, or environmental exposure
Unauthorised modification or alteration
Use of the product for a purpose other than that for which it was intended
b. Change of Mind or Incorrect Order Placed by the Customer
Customers may return products due to a change of mind or incorrect ordering, subject to the following conditions:
Products must be unused and in original packaging
Returns must be logged within 10 business days from the invoice date
A handling fee of up to 10%, plus applicable collection costs, may apply
Returns will only be collected from the original delivery address
Feedback on such returns will be provided within 10 business days after inspection.
c. Incorrect or Wrongly Supplied Items
If ME Workwear supplies an incorrect or damaged item, ME Workwear will arrange collection at no cost to the customer. Following inspection, customers may choose a replacement, refund, or account credit.
Feedback will be provided within 10 business days of inspection.
d. Modifications or Alterations
Items Eligible for Return
Modified or altered items may be returned under the following conditions:
Items that were downsized or substituted due to stock shortages, provided no further modifications or alterations were made.
Items issued within ME Workwear’s standard size range and standard product specifications.
Items Not Eligible for Return
Returns will not be accepted under the following circumstances:
Any item that has been modified, altered, or customised at the request of the customer.
Items issued in sizes outside ME Workwear’s standard size range, irrespective of the reason.
Items specifically sourced, adjusted, or issued to meet individual customer requirements, as these fall outside standard stock parameters.
e. Samples
On creation of order customers seeking to purchase sample need to select sample order functionality.
Customers must notify ME Workwear of damaged or incomplete sample orders within seven (7) days of receipt. Samples must be returned within 30 calendar days to qualify for credit or refund.
Samples orders valued under R100.00 (excl. VAT) must be returned at the Customer’s expense, or the cost will be charged to their account as if the item had been purchased, as ME Workwear does not arrange collection for such items.
Samples must be unused, undamaged, and returned in original packaging. Feedback is provided within 10 business days of inspection.
4. Collection and Return methods
When submitting a return, customers may select one of the following options:
Collection by a ME Workwear-approved courier
Drop-off at ME Workwear’s Collections Department (Gate 3)
If you return items to ME Workwear directly, this must be done within seven (7) days of submitting the return.
Where an order was incorrectly placed by the customer and delivered by ME Workwear, handling and re-delivery fees will apply unless waived at ME Workwear’s discretion.
5. Delivery Terms
Delivery fees may apply to each order. ME Workwear uses third-party couriers, and delivery dates are estimates only.
Customers are responsible for providing accurate delivery information. ME Workwear is not liable for deliveries made to incorrect addresses.
Any missing or damaged items must be reported within 24 hours of delivery. Once goods are handed over to the courier or any third-party collection service, ME Workwear is not liable for loss or damage, to the extent permitted by law.
Delivery turnaround times are best effort, and ME Workwear shall not be liable for any late deliveries. In order to mitigate the risk of late deliveries, Customers are encouraged to arrange collections with their own service providers.
6. Non-Returnable Items
The following products are non-returnable and non-refundable, unless defective or incorrectly supplied:
Customised, branded, or personalised products
Used, worn, or damaged items
Sale, clearance, or discontinued items
Products not used according to instructions
Memory sticks (unless defective)
Unsealed audio, video, or software products
If unsure, customers should contact your ME Workwear sales representative before submitting a return.
7. Digital and Technological Products
Digital products may only be returned if defective and must be reported within six (6) months of delivery.
ME Workwear will investigate and, where applicable, offer a replacement or refund.
8. Bundles
a. Bundle deals
Items combined into a bundle by ME Workwear or the customer may be returned in full or in part. Approved returns will be credited or refunded based on the price paid, after discounts.
b. Pre-Packed Bundles
Supplier-packed bundles must be returned in full. Partial returns may be rejected.
9. Exchanges
Clothing, footwear, and sportswear may be exchanged for a different size or colour, subject to availability and compliance with return conditions.
10. Refunds and Credits
Customers may choose one of the following outcomes for approved returns, subject to the original method of payment. Refunds will be processed in the same manner in which the original purchase was made:
Refund into the customer’s bank account for Cash on Delivery purchases;
Credit to the customer’s ME Workwear account where the original purchase was made on account and
Replacement product.
Credits are processed within 5-7 business days of Aftersales confirming credit due and remain valid for four (4) years.
Refunds may take 7–14 business days, subject to receipt of all required banking documentation. This includes a recent bank confirmation letter reflecting the correct business bank account used for the transaction, which must be no older than three (3) months.
11. Warranties
a. Extended Warranties
Certain products carry extended warranties over six months (manufacturer’s warranty). Warranty details are provided on the product page.
Where repairs exceed 21 business days, customers may elect a refund or credit.
b. Manufacturer Warranties
Where a manufacturer’s warranty applies, customers will be permitted to exchange products that remain within the warranty period. Where the defect falls under the manufacturer’s warranty conditions, ME Workwear shall assist with the warranty process.
12. Preparing a Return
To avoid delays:
Package items securely.
Include the RMA document.
Ensure all parts and accessories are included.
Do not send unapproved items.
13. Product Quality Inspections
All returned items are inspected. Products failing quality checks will be returned at the customer’s cost.
14. Cancellations
a. A cancellation fee of up to 15% may be applied to all cancelled orders.
This fee will not apply to non-branded merchandise where it is established that ME Workwear failed to adhere to the confirmed written order, failed to meet an agreed deadline, where the goods delivered do not correspond with the specifications displayed on the website, or where the goods fail to meet the required quality control standards.
b. For branded or customised merchandise, no refund shall be applicable upon cancellation, as such goods are produced specifically to customer requirements and cannot be resold.
c. ME Workwear reserves the right to cancel any order not collected within 15 (fifteen) business days after notification has been issued confirming that the order is ready for collection. In such instances, a cancellation fee of up to 15% of the order value shall apply.
d. In circumstances where ME Workwear has procured or specially sourced stock to fulfil an order, particularly where such merchandise is not ordinarily held as standard stock and the customer subsequently cancels the order, the customer shall remain liable for full value of the order, irrespective of whether the merchandise is branded or non-branded.
This provision shall not apply where the cancellation arises from a verified defect or quality issue in the merchandise supplied.
e. Customers are required to check stock availability and estimated lead times prior to placing any order.
f. All applicable cancellation fees must be settled in full before any new orders will be processed.
15. Handling Fees
A handling fee of up to 10% applies to all returns, except:
Sample returns within 30 calendar days;
Defective or damaged items;
Incorrectly supplied products
16. Protection of Personal Information
ME Workwear processes personal information in accordance with POPIA (Act 4 of 2013). Please refer to the ME Workwear Privacy Policy for further information.
17. Assistance and Support
For questions or assistance with returns and refunds, please contact us on 082 294 1569 or info@metrading.co.za.